Sales • Rentals (with cash deposit upon collection) • Services • Service subscriptions (Belgium)
Version: 1.3
Valid from: [01.01.2026]
1) Provider / Identity
BeGardenPro (brand of BBDynamics – sole proprietorship / self-employed)
Address: Heirweg 74, 9270 Kalken, Belgium
Email: service@begardenpro.com
Telephone: +32 474 13 95 27
Company number (BCE/KBO): [follows]
VAT number (if applicable): [to follow]
2) Scope
2.1 These terms and conditions apply to all offers, orders, bookings and contracts concluded via BeGardenPro – in particular for:
a) Sale of garden equipment, accessories and garden products (“Products”)
b) Rental of garden equipment/machinery (“rental equipment”)
c) Services (e.g. gardening, maintenance, repair)
d) Service subscriptions (“subscriptions”) (recurring services)
2.2 Any differing terms and conditions of the customer shall only apply if BeGardenPro expressly agrees to them in writing.
2.3 If the customer is acting as a consumer (B2C), mandatory consumer protection regulations take precedence.
3) Service & delivery area (only Belgium / defined regions)
3.1 Sales, delivery, rental and services are available exclusively in the Belgian regions defined in the webshop (e.g. certain postal codes).
3.2 If the delivery/service address is outside this area, BeGardenPro may refuse or cancel the order/booking; any amounts already paid will be refunded.
4) Terms
- Consumer: a natural person outside of their commercial/professional activity.
- Professional customer: Person/company acting in the context of commercial/professional activity.
- Rental period: Period from handover/delivery until return acceptance.
- Date: agreed time for delivery/collection/service.
5) Conclusion of contract / Confirmation
5.1 Product descriptions and prices are subject to change without notice (not a legally binding offer).
5.2 A contract is concluded when BeGardenPro confirms the order/booking in writing (email is sufficient) or provides the service.
5.3 In the case of "Price on request", the contract only comes into effect after written acceptance of the offer.
6) Prices, fees, taxes
6.1 All prices are quoted in EUR. Whether prices include or exclude VAT is indicated at checkout.
6.2 Additional costs may apply (and will be displayed before completion), e.g. delivery/collection fees, consumables, deposit, cleaning fees, late fees, damage/repair costs.
6.3 Obvious price/system errors may be corrected; in this case, the customer may cancel free of charge.
7) Payment & Deposit (Security Deposit)
7.1 Payment methods are the methods offered at checkout.
7.2 Deposit for rental equipment (cash payment upon collection): BeGardenPro requires a deposit (security deposit) of EUR [X] for the rental of equipment.
The security deposit must be paid in cash upon collection. BeGardenPro reserves the right to refuse handover without a security deposit.
7.3 Purpose of the deposit: Protection against (i) late return, (ii) missing accessories, (iii) excessive soiling/cleaning costs, (iv) damage resulting from improper use, (v) loss/theft (to the extent attributable to the customer). The deposit is not a fee and will only be retained to the extent of justified claims.
7.4 Repayment of the deposit: After proper return and inspection of the rental equipment, the deposit will generally be refunded immediately, at the latest within 7 working days, in cash or – if a cash payment is not possible – by bank transfer to an account specified by the customer.
If a damage/cost assessment is required, BeGardenPro may appropriately withhold the deposit until the matter is clarified and will inform the customer of the reason and further procedure.
7.5 Deductions: Deductions will only be made in a verifiable and proportionate manner. BeGardenPro will provide an itemized statement upon request (e.g., photos, cost estimate/invoice, list of days of delay/missing accessories). Normal wear and tear from contractual use will not result in deductions.
8) Delivery, collection, access, transfer of risk
8.1 Delivery/collection times are time windows. Delays do not automatically entitle the customer to compensation.
8.2 The customer shall ensure secure access and – if necessary – the presence of a contact person. If the contact person is not present or access is denied, additional costs (waiting time/second trip) may apply, provided this has been communicated in advance.
8.3 Transfer of risk:
- Upon delivery: upon handover to the customer (or designated recipient),
- For collection: with handover at the collection point.
PART A — RIGHT OF WITHDRAWAL (B2C / DISTANCE SELLING)
9) Right of withdrawal (consumers)
9.1 Consumers generally have the right to withdraw from distance contracts within 14 calendar days without giving any reason:
- Goods/products: from receipt of goods,
- Services: from the date of contract conclusion.
9.2 To exercise your right of withdrawal, a clear declaration is sufficient (e.g. by email to service@begardenpro.com). ) or the sample form in Appendix 1.
10) Consequences of cancellation (goods/products)
10.1 BeGardenPro will refund payments received in accordance with legal requirements.
10.2 The consumer returns the goods immediately and handles them carefully.
10.3 The consumer is liable for any loss in value only if this is due to handling that was not necessary to examine the condition, properties and functionality.
11) Consequences of cancellation (services / commencement within 14 days)
11.1 If the consumer expressly requests that a service or a scheduled performance (e.g. delivery/setup/service) begin within the withdrawal period and then withdraws, BeGardenPro may demand a pro rata amount for the service provided up to the point of withdrawal (if legally permissible).
11.2 If a service has been fully performed and the consumer has expressly agreed to its commencement and confirmed that he may lose his right of withdrawal upon full performance of the service, the right of withdrawal may lapse in accordance with the statutory rules.
PART B — SALE OF GARDEN EQUIPMENT & PRODUCTS (GOODS)
12) Product information
12.1 Descriptions, images, and specifications are for informational purposes only. Minor deviations (e.g., color variations, model updates) are possible.
12.2 Safety and operating instructions must be observed.
13) Delivery (Sale)
13.1 Delivery methods, costs and estimated delivery times are displayed at checkout.
13.2 Partial deliveries are permitted, provided they are reasonable.
14) Retention of title
Until full payment is received, the goods remain the property of BeGardenPro, to the extent permitted by law.
15) Statutory warranty / conformity (B2C)
15.1 Consumers are entitled to the statutory warranty for the conformity of the goods. In the event of a lack of conformity, the consumer is entitled to the remedies provided by law (e.g., repair/replacement; if not possible/reasonable: price reduction or contract termination in accordance with the statutory requirements).
15.2 For used goods, a shorter warranty period may be agreed upon – insofar as this is permissible – but not less than 1 year.
16) Procedure in case of defects / complaints
16.1 Defects should be reported to service@begardenpro.com to report (order number, description, photos/videos if possible).
16.2 BeGardenPro will inform you about returns/inspections. Unpaid shipments will only be accepted with prior approval.
16.3 In the event of a justified warranty claim, the processing will be carried out in accordance with the statutory rules.
PART C — RENTAL OF GARDEN EQUIPMENT/MACHINES
17) Rental conditions (general)
17.1 Rental equipment must be used carefully, safely and exclusively as intended, in accordance with the instructions/training.
17.2 Minimum age of the tenant: 18 years (or higher depending on the device).
17.3 No transfer/subletting to third parties. Use only as agreed.
18) Handover, inspection, return
18.1 The customer shall inspect the rental equipment upon handover/delivery. Obvious defects must be reported immediately.
18.2 Returns must be made on time, complete (including accessories) and in the agreed condition. Normal wear and tear from proper use is excluded.
18.3 BeGardenPro may document the condition upon handover/return (e.g. photos/videos).
19) Late return
19.1 In case of late return, additional rental days and/or a previously specified late fee may be charged.
19.2 The customer is liable for damages/disadvantages resulting from a delayed return, to the extent permitted by law.
20) Damage, loss, theft
20.1 The customer is liable for damage to the rented equipment insofar as he is responsible for it (e.g. improper use, operating errors, disregard of safety rules).
20.2 In case of theft/loss, BeGardenPro must be informed immediately; a police report should be filed if possible.
20.3 Repair/replacement costs and reasonable incidental expenses (e.g. cleaning, missing parts) may be charged and deducted from the security deposit.
21) Consumables, fuel & maintenance
21.1 Whether consumables (e.g. oil, blades, thread) are included can be found on the product page/confirmation.
21.2 The customer shall bear the costs of any damage caused by incorrect oil/mixture or incorrect application.
22) Deposit – Details (Rent)
22.0 Cash deposit: The deposit according to section 7.2 must be paid in cash on site upon collection.
22.1 Inspection upon return: BeGardenPro promptly checks the rental equipment for completeness, function and condition (including accessories).
22.2 Settlement: Days of delay, exceptional cleaning, missing accessories and damages may be settled against the deposit.
22.3 Cleaning: If cleaning beyond the usual scope is required (e.g. heavy soiling/blockage due to incorrect use), a pre-communicated cleaning fee or the actual, proportionate effort may be charged.
22.4 Objections: The customer may object to a deposit statement within 14 calendar days of receipt by email. BeGardenPro will review the objection and respond within a reasonable timeframe.
PART D — ONE-OFF SERVICES & SERVICE SUBSCRIPTIONS
23) One-off services (gardening, maintenance, repair)
23.1 For variable services (“on request”), the customer will receive a written confirmation/offer (scope of services + pricing) before the start.
23.2 Additional work will be submitted for approval in advance, insofar as this is practical.
23.3 Spare parts/materials are generally not included, unless expressly agreed in writing.
24) Service subscriptions (subscriptions)
24.1 The scope of services, frequency (e.g. X maintenance services per year) and, if applicable, fair-use rules can be found on the respective product page.
24.2 Billing monthly or annually according to checkout.
24.3 Appointments are subject to availability and will be coordinated with the customer.
24.4 Termination: The customer can terminate the subscription at any time via the customer account or by email; the termination generally takes effect at the end of the current billing period, unless mandatory legal regulations provide otherwise.
24.5 Auto-renewal: If a subscription is automatically renewed, the term, renewal date, price and cancellation method will be clearly displayed in the checkout and/or confirmation.
25) Missed appointments / lack of access
If the customer cannot be reached at the appointment time or access is not possible, a travel/waiting time/rescheduling fee may be charged – provided this has been communicated in advance.
PART E — LIABILITY, FORCE MAJEURE, DATA PROTECTION, LAW
26) Liability
26.1 BeGardenPro is liable in accordance with the statutory provisions.
26.2 Liability for indirect damages (e.g. lost profits) is excluded to the extent permitted by law.
26.3 Mandatory liability provisions remain unaffected (e.g. intent, gross negligence, mandatory consumer rights).
26.4 The customer is responsible for the safe use of the products/rental equipment; the customer bears the risk of damage caused by misuse/improper use.
27) Force majeure
BeGardenPro is not liable for delays or non-performance due to force majeure or events beyond its reasonable control (e.g., extreme weather conditions, road closures, illness, supply chain disruptions). If this lasts an unreasonably long time, both parties may terminate the affected booking.
28) Complaints / Customer Service
To send complaints to service@begardenpro.com (including order/booking number and description). BeGardenPro will endeavor to respond within a reasonable timeframe.
29) Data protection & cookies
Personal data is processed in accordance with the website's privacy policy and cookie policy (GDPR).
30) Applicable Law & Jurisdiction
30.1 Belgian law applies.
30.2 For consumers, mandatory rules of jurisdiction apply. For professional customers, the place of jurisdiction is – to the extent permitted – the registered office of the provider.
31) Changes to the Terms and Conditions
The version accepted at the time of ordering/booking applies. For subscriptions, significant changes will be communicated in advance, if necessary.
APPENDIX 1 — Model withdrawal form (consumers)
(Only fill out and return if you wish to cancel the contract.)
To: BeGardenPro (BBDynamics), Heirweg 74, 9270 Kalken, Belgium
Email: service@begardenpro.com
I hereby revoke the contract I concluded for the following service/goods/rental:
Order/booking number: ____________________
Ordered on / received on: ____________________
Consumer name: ____________________
Consumer's address: ____________________
Date: ____________________
Signature (only for notifications on paper): ____________________