As of [January 1, 2026]
This privacy policy informs you about how we process personal data when you use our website or purchase products , book rental equipment , use our services or take out service subscriptions .
1) Responsible person & contact
BeGardenPro – a brand of BBDynamics (sole proprietorship / self-employed – small business)
Heirweg 74, 9270 Kalken, Belgium
Email: service@begardenpro.com
Telephone: +32 474 13 95 27
Company number (BCE/KBO): [follows]
VAT number (if applicable): [to follow]
For data protection inquiries, please contact: service@begardenpro.com (Subject: “Data Protection”)
2) What data do we process?
Depending on usage, we process in particular:
a) Website & usage data
IP address, date/time, log files, browser/device information, referrer URL, pages visited.
b) Customer account & contact
Name, email address, phone number, address, account and communication details (e.g. inquiries via email/phone/form).
c) Order & contract data (sales, rentals, services, subscriptions)
Ordered products, delivery/invoice data, booking data (rental device, rental period), service/subscription data (service, dates, duration, interval), support and processing information.
d) Payment/transaction data
Payment status, transaction references, and billing information. Full payment data (e.g., card/account details) is usually processed directly by the payment service provider.
e) Deposit/Damage/Return Information (Rental)
Information on the deposit (e.g. amount, status), return/condition information, and, if applicable, documentation of damage/missing accessories/delays.
f) Marketing data (only if permitted)
Newsletter registration data (if used) and – only with consent – analysis/marketing data (see Cookies).
3) Purposes & Legal Basis
We only process personal data if there is a legal basis for doing so:
a) Contract performance / pre-contractual measures (Art. 6 para. 1 lit. b GDPR)
Processing of orders and bookings, delivery/collection, execution of rental and service work, subscription management, customer support.
b) Legal obligation (Art. 6 para. 1 lit. c GDPR)
Fulfillment of tax and commercial law obligations (e.g., invoicing, accounting, record keeping).
c) Legitimate interests (Art. 6 para. 1 lit. f GDPR)
IT security, abuse/fraud prevention, technical stability/error analysis, quality improvement, enforcement/defense of legal claims (e.g. in case of damage to rented equipment).
d) Consent (Art. 6 para. 1 lit. a GDPR)
Use of non-essential cookies/tracking (analysis/marketing) and, where applicable, newsletters/marketing, provided consent is required. Consent can be revoked at any time (see section 8).
4) Cookies & Tracking
We use cookies and similar technologies. Non-essential cookies/tracking (e.g., for analytics or marketing) are only activated if you have given your consent .
Details about categories, purposes and settings can be found in our cookie policy and in the cookie settings (link/button on the website, e.g. in the footer).
5) Recipients / Categories of recipients
We only disclose personal data to the extent necessary to fulfill the aforementioned purposes, in particular to the following categories:
a) Shop/hosting/IT service providers
Service provider for the operation of the website and webshop, hosting, maintenance, security and technical support.
b) Payment service providers
We use MultiSafepay for payment processing. This involves processing transaction and payment information necessary for payment processing, fraud prevention, and billing.
c) Shipping/logistics/collection service providers
Service provider for delivery, collection and status/appointment information (name, address, contact, package/booking details).
d) Service provider for customer communication / support
E.g., email/support systems, if used, for processing inquiries and contract management.
e) Analytics/marketing service providers (only with consent)
If you consent, data may be transferred to analytics and marketing providers. Details are displayed in the consent tool/cookie settings.
f) Service partner (provision of services)
Partners who provide on-site services. We only share the information necessary for this purpose (e.g., name, address, contact details, service, date, and instructions).
g) OVDV BV (management of rental equipment)
OVDV BV may receive necessary data for the operational management and processing of rental equipment (e.g. booking/appointment/equipment information, return/condition information, processing details).
Clarification of roles (partner/OVDV BV): Depending on the specific arrangement, partners/OVDV BV act either as data processors (Art. 28 GDPR – processing only on instructions) or as independent controllers (if they determine the purposes and means themselves). We ensure appropriate contractual and organizational safeguards in each case.
6) Data transfers outside the EU/EEA (third countries)
When we use service providers that process data outside the EU/EEA, we secure appropriate safeguards (e.g., EU Standard Contractual Clauses) where necessary and implement additional protective measures. Details can be found in the consent tool or in the provider information.
7) Storage duration / Deletion
We only store personal data for as long as is necessary for the purposes for which it was collected or as required by law.
-
Order/contract details: Processing time + necessary documentation/claim periods
-
Accounting/invoicing data: in accordance with statutory retention periods
-
Rental/damage cases: as long as necessary for processing and potential claims
-
Marketing data: until revocation/unsubscription
-
Cookies: in accordance with the cookie policy / cookie settings
8) Your rights
Depending on the circumstances, you have the following rights:
You have the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests. Furthermore, you can withdraw any consent you have given at any time with effect for the future.
Contact: service@begardenpro.com (Subject: “Data Protection”)
9) Right of appeal
You can lodge a complaint with a data protection supervisory authority, in particular in Belgium with the Belgian Data Protection Authority (APD/GBA) .
10) Data security
We implement appropriate technical and organizational measures to protect personal data against loss, misuse and unauthorized access.
11) Changes to this privacy policy
We may update this privacy policy (e.g., due to new processes or legal requirements). The version published at the time of publication and dated [date] applies.